Ask yourself at each step: Exactly what could be done at this stage to make the customer a Raving Fan? Recognize that a customer is anyone who comes into contact with any aspect of your business. Give it to them, even if it means adapting your usual MO to get it done. You have to give a customer everything they want and top it off with a little more. A Raving Fan will talk about their fantastic experience with you to everyone they meet. Tags: customer service , raving fans , Uncategorized.
Raving Fans: A Revolutionary Approach to Customer Service
You hear me talk about the importance of creating Raving Fans all the time. So I want to be clear on exactly how you Does your team look at the home buyer side of the business the same way they look at the listing side? A good remodeler gives the client what they need rather than what they want. This takes knowledge, skill, and leadership.
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